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Remote Support

Remote Support for Mac or PC
About 97% of computer problems and user needs can be addressed remotely. You don’t have to bring your machine in for service, and you don’t have to wait for a technician to visit. Our remote support software allows our technicans to safely and securely log into your computer and share your screen, keyboard, and mouse. This allows us to resolve your computer problems quickly and efficiently and the best part is you never have to leave your home or work. We can help you immediately, wherever you are, whenever you need help.

How it works
Upon your authorization, we connect to your computer via our remote repair connection program. We often connect with you on the phone as well, so you can ask questions, provide additional information, and learn tips that will help you avoid trouble in the future.

Security and Privacy
Everything we do is fully transparent, letting you monitor our work and control what what we do. You authorize and control our access and can close the session any time.

When our technicians controls your computer remotely, it is a one time connection. Once our session is complete, we will uninstall our remote software and will not be able to log back into your computer without your help. Each support session cannot begin without your interaction with your computer. While we are working, you are able to watch everything that we are doing on your computer screen.

Our sessions are encrypted from start to finish, so that no one else has access to the support session. Everything from chat, mouse and keyboard input and screen transfers are protected by the encryption from outsiders.

Some examples of how we can help
Spyware and Virus removal
Frequent error messages
Persistent pop-ups
Application or system crashes
Troubleshooting and problem resolution
Wireless Network setup
Email help

What You Need
High speed internet (Cable or DSL) connection

 


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  • We can help you almost any time of day or night, weekends or holydays wherever you are anywhere you can find an Internet connection.
  • Help is fast and results are immediate—you don’t have to wait for a technician to show up or make a lengthy trip to our facility.